FAQ

Most frequent questions
Subscribe
To subscribe to GOWOD Premium:

1) Create an account on the GOWOD application free of charge
2) Go to your personal space on https://account.gowod.app to get all the best promotional offers!
3) Choose between a monthly subscription, a 6 month subscription or an annual subscription.
4) Enjoy!
Unsubscribe
If you subscribed on an Android phone: Go to https://account.gowod.app, sign in with your GOWOD credentials and cancel your subscription from the GOWOD Premium tab.

If you subscribed from your personal space: Go to https://account.gowod.app, sign in with your GOWOD credentials and cancel your subscription from the GOWOD Premium tab.

If you subscribed on iTunes, follow this procedure: https://support.apple.com/HT202039
I no longer have access to GOWOD Premium, but I am paying for it!
If you subscribed on iTunes:
1) Check that you are connected with the email address that you used when purchasing your GOWOD PREMIUM subscription. If you have several possible email addresses, try to connect with the different addresses.
2) If you are sure of your email address, go to the GOWOD app settings and click on Restore purchases”.
3) If this doesn't work, send us an email at help@gowod.eu

If you subscribed on the website or on an Android phone:
1) Check that you are connected with the email address that you used when purchasing your GOWOD PREMIUM subscription.
2) If this doesn’t work, send us a mail to help@gowod.eu
Connection problems
Check that:
- You have used the correct email address (you may have used another address if connecting via Facebook or Google)
- You haven't put any capital letters in your email

If that doesn’t solve your problem, contact us on help@gowod.eu
Use a promocode
Promocodes can only be used in your personal space https://account.gowod.app.

1) To use your promocode, use your username and password to connect on https://account.gowod.app after having created an account on the app.
2) Choose a GOWOD Premium subscription from the monthly, semestrial or annual subscriptions.
3) Enter your credit card information and the promocode.
4) The promocode will extend your free trial, verify the first billing date at checkout to be sure the code worked.

WARNING, the promocode is only valid for your FIRST subscription to GOWOD Premium.
Reset my mobility test
You can reset your mobility test yourself in the 12 hours following your test by clicking on the CONFIGURE PROFILE button on the DASHBOARD tab.

If you are unable to reset it, or the 12 hour deadline has elapsed, you can send us an email at help@gowod.eu and we will reset it for you.
Creating/deleting an account
What is GOWOD Premium?
GOWOD Premium is a subscription that gives you access to all the GOWOD functionalities.
This includes:
- The mobility test every 30 days to monitor and assess your progress
- The PRE-WOD, POST-WOD and DAILY protocols
- Access to your mobilization statistics
- MYGOWOD: To inform you of you mobilization schedule
- All of the video library with Timer included
Subscribe
To subscribe to GOWOD Premium:

1) Create an account on the GOWOD application free of charge
2) Go to your personal space on https://account.gowod.app to get all the best promotional offers!
3) Choose between a monthly subscription, a 6 month subscription or an annual subscription.
4) Enjoy!
I no longer have access to GOWOD Premium, but I am paying for it!
If you subscribed on iTunes:
1) Check that you are connected with the email address that you used when purchasing your GOWOD PREMIUM subscription. If you have several possible email addresses, try to connect with the different addresses.
2) If you are sure of your email address, go to the GOWOD app settings and click on Restore purchases”.
3) If this doesn't work, send us an email at help@gowod.eu

If you subscribed on the website or on an Android phone:
1) Check that you are connected with the email address that you used when purchasing your GOWOD PREMIUM subscription.
2) If this doesn’t work, send us a mail to help@gowod.eu
Trial period
You can enjoy a free 14-day trial period when you subscribe to GOWOD Premium for the first time. This will give you all of the advantages of the entire GOWOD experience FREE OF CHARGE.

If you are not completely satisfied with your GOWOD Premium experience, you can simply cancel your subscription before the end of your 14-day trial period. In the event that you cancel, you will not be debited and the entirety of the GOWOD Premium functionalities will no longer be available to you.
Use a promocode
Promocodes can only be used in your personal space https://account.gowod.app.

1) To use your promocode, use your username and password to connect on https://account.gowod.app after having created an account on the app.
2) Choose a GOWOD Premium subscription from the monthly, semestrial or annual subscriptions.
3) Enter your credit card information and the promocode.
4) The promocode will extend your free trial, verify the first billing date at checkout to be sure the code worked.

WARNING, the promocode is only valid for your FIRST subscription to GOWOD Premium.
Unsubscribe
If you subscribed on an Android phone: Go to https://account.gowod.app, sign in with your GOWOD credentials and cancel your subscription from the GOWOD Premium tab.

If you subscribed from your personal space: Go to https://account.gowod.app, sign in with your GOWOD credentials and cancel your subscription from the GOWOD Premium tab.

If you subscribed on iTunes, follow this procedure: https://support.apple.com/HT202039
I cancelled my subscription, how can I verify it worked?
You can find information relating to your cancellation in the Settings tab > My Premium.
Accepted credit cards
We accept VISA, MASTERCARD and AMERICAN EXPRESS
Account creation/deletion
Create an account
GOWOD can be downloaded for free on the AppStore and on Google Play Store.
Once downloaded, open the application and choose how to connect (Facebook, Google or by email)
If you register by email, please use a valid email address and enter a password that contains at least 6 characters.
Delete my data/account
To completely delete your account and data, go to https://account.gowod.app, sign in with your GOWOD credentials and you will be able to delete all of your data in the dedicated tab.

WARNING, deleting your account does not cancel your iTunes Premium subscription.
If you are a GOWOD Premium member through iTunes, make sure that you unsubscribe.
Change the language
Go to the application settings, and choose the language from our 6 languages: English, French, Spanish, German, Portuguese and Italian.
Free version of GOWOD
After having created your GOWOD account:
- You can test your mobility FREE OF CHARGE for the first time from the Dashboard tab located at the bottom left of the screen and consult the general and detailed score.
- You can also enjoy FREE OF CHARGE and UNLIMITED high quality viewing of ALL of the mobilization exercise videos, classified by zone, type and tool, from the "Library" tab in the protocols screen
Change my email
Would you like to use another email address? You no longer have access to the email account you were using before?
Send us an email at help@gowod.eu clearly stating the email address associated with your account currently and the email address you would like to use.
Change/Loss of password
If you already connected to your account:
- Go to the Settings tab, select Change password.
-Enter your current password and the one you wish to use.

If you have lost your password:
- On the app homepage, click on “CONNECT BY EMAIL” then on “PASSWORD FORGOTTEN”.
- Enter your email address without any capital letters.
- You will receive your new password immediately and you can use it directly in the app.

Remember to check your Spam if you don’t receive it.
Managing my premium
What is GOWOD Premium
GOWOD Premium is a subscription that gives you access to all the GOWOD functionalities.
This includes:
- The mobility test every 30 days to monitor and assess your progress
- The PRE-WOD, POST-WOD and DAILY protocols
- Access to your mobilization statistics
- MYGOWOD: To inform you of you mobilization schedule
- All of the video library with Timer included
Subscribe
To subscribe to GOWOD Premium:

1) Create an account on the GOWOD application free of charge
2) Go to your personal space on https://account.gowod.app to get all the best promotional offers!
3) Choose between a monthly subscription, a 6 month subscription or an annual subscription.
4) Enjoy!
I would like to change my Premium plan (6 months, 1 year)
If you subscribed on the website or on an Android phone, go to your personal space https://account.gowod.app or the settings tab on your telephone > My Premium > Change plan

If you subscribed on iTunes, send us an email at help@gowod.eu and we will inform you of the process you’ll need to follow on a case by case basis.

Note: you can only upgrade a subscription, not downgrade (from monthly to semestrial or yearly is ok, yearly to monthly is not possible).
Unsubscribe
If you subscribed on an Android phone: Go to https://account.gowod.app, sign in with your GOWOD credentials and cancel your subscription from the GOWOD Premium tab.

If you subscribed from your personal space: Go to https://account.gowod.app, sign in with your GOWOD credentials and cancel your subscription from the GOWOD Premium tab.

If you subscribed on iTunes, follow this procedure: https://support.apple.com/HT202039
I cancelled my subscription, how can I verify it worked?
You can find information relating to your cancellation in the Settings tab > My Premium.
Trial period
You can enjoy a free 14-day trial period when you subscribe to GOWOD Premium for the first time. This will give you all of the advantages of the entire GOWOD experience FREE OF CHARGE.

If you are not completely satisfied with your GOWOD Premium experience, you can simply cancel your subscription before the end of your 14-day trial period. In the event that you cancel, you will not be debited and the entirety of the GOWOD Premium functionalities will no longer be available to you.
Use a promocode
Promocodes can only be used in your personal space https://account.gowod.app.

1) To use your promocode, use your username and password to connect on https://account.gowod.app after having created an account on the app.
2) Choose a GOWOD Premium subscription from the monthly, semestrial or annual subscriptions.
3) Enter your credit card information and the promocode.
4) The promocode will extend your free trial, verify the first billing date at checkout to be sure the code worked.

WARNING, the promocode is only valid for your FIRST subscription to GOWOD Premium.
Trial period / Promocodes
Trial period
You can enjoy a free 14-day trial period when you subscribe to GOWOD Premium for the first time. This will give you all of the advantages of the entire GOWOD experience FREE OF CHARGE.

If you are not completely satisfied with your GOWOD Premium experience, you can simply cancel your subscription before the end of your 14-day trial period. In the event that you cancel, you will not be debited and the entirety of the GOWOD Premium functionalities will no longer be available to you.
Use a promocode
Promocodes can only be used in your personal space https://account.gowod.app.

1) To use your promocode, use your username and password to connect on https://account.gowod.app after having created an account on the app.
2) Choose a GOWOD Premium subscription from the monthly, semestrial or annual subscriptions.
3) Enter your credit card information and the promocode.
4) The promocode will extend your free trial, verify the first billing date at checkout to be sure the code worked.

WARNING, the promocode is only valid for your FIRST subscription to GOWOD Premium.
When does my free trial stops?
You can find this information in the app Settings > MyPremium.
Mobility test
Doing my mobility test
After having created a free account on the app, you will be brought to the dashboard tab, click on TEST MY MOBILITY. You will then have 10 tests to complete, with a demonstration video and performance points that you must adhere to. After the test is completed, you will receive your overall mobility score, as well as a detailed score for each zone of the body.
When should I do my mobility test?
To ensure that the test takes place in the best possible conditions, complete your test at least 2 hours after waking up, without any prior mobilization or specific training.
For consistent results, try to test yourself under the same conditions as your previous test.
What does it test?
The mobility test generates an overall score out of 100, as well as a zone-by-zone score:

SHOULDER: Tests shoulders in passive internal and active external rotation

OVERHEAD: Tests the active mobility of the thoracic extension, arms raised, in a squat position in two different cases.
1st case: Starting in squat position, the test assesses active thoracic mobility and active elevation of shoulders.
2nd case: Starting with raised flexed arms, a complete squat is required in this position.

HIPS: Tests external rotation, internal rotation as well as hip flexor extensibility.

POSTERIOR CHAIN: Passively tests hamstring extensibility, as well as the entire posterior chain.

ANKLES: Tests the dorsal flexion of the ankle, knees bent.
Reset my mobility test
You can reset your mobility test yourself in the 12 hours following your test by clicking on the CONFIGURE PROFILE button on the DASHBOARD tab.

If you are unable to reset it, or the 12 hour deadline has elapsed, you can send us an email at help@gowod.eu and we will reset it for you.
I do not agree with my configured profile
It may be that you configured profile is not your weakest point.
(Example: Overhead 34% / Ankles 0% Configured profile: Overhead)
This is due to the fact that the profile in which you are configured takes priority over your actual weak point. In the example above, (an overhead) 34% represents a more significant area of work than your ankles in terms of Functional Fitness. Improving your overhead will allow you to progress more effectively, and as soon as you have improved your Overhead during your next test, we will reassess your priority weak point.
Use of GOWOD / Mobilization protocols
What does «WOD» mean?
WOD means Workout Of the Day
What is GOWOD adapted to?
Once you have completed your mobility test and subscribed to GOWOD Premium, GOWOD adapts to every situation.

PRE-WOD: Mobilization protocols that reflect your mobility profile, your workout movements as well as the time you have available.
POST-WOD: Mobilization protocols that reflect your workout movements as well as the time you have available.
DAILY: Mobilization protocols that reflect your mobility profile as well as the time you have available.
How can GOWOD help me?
GOWOD can help you improve your well-being
- Improvement to your daily vitality
- Feeling of physical and mental well-being
- Reduced tension across the body
- Improved sleep onset and quality of sleep
- More comfortable movements on a day-to-day basis

GOWOD can help you improve your performance
- Improved training sensations
- Greater ability to absorb technique
- Optimization of strength transfer
- Increased training intensity
- Reduced risk of injury
Purpose of PRE-WODs
They are to be carried out just before your training.
These protocols are suited to the movements that you are going to do, to your configured weak point if it is recruited by one of the movements in your WOD and to the time available. They make it possible to improve how you feel and your performance during your WOD and decrease the risk of injury.
Purpose of POST-WODs
They are to be carried out just after your training.
These protocols reflect the movements you performed during your WOD and are based on self-massage movements. They help your body relax and to recover from your training more quickly. They also reduce the risk of chronic injuries, such as tendinitis, by reducing muscle tension at their insertion points.
Purpose of Dailies
They are to be performed each day (including on your rest day), ensuring that they are performed at least 3 hours before or after training. These protocols, which are based on long stretches, improve your overall mobility and flexibility over the long term by systematically focussing on the weak point configured in your profile.
My DAILY protocol is the same as yesterday
If your daily protocol is the same as yesterday, check that you have clicked on the green VALIDATE button at the end of your protocol. (Also check that your internet connection is sufficient)
If you have done this and there is still a problem, send us a mail to help@gowod.eu and we’ll look into it.
Getting the most out of the GOWOD protocols
For maximum efficacy, this is what the GOWOD team advises:
- Always perform a PRE-WOD before training. These protocols are suited to the movements that you are going to do, to your configured weak point if it features in one of the movements in your WOD and to the time available. The make it possible to improve how you feel and your performance during your WOD and decrease the risk of injury.
- Always perform a POST-WOD just after a WOD. These protocols reflect the movements you performed during your WOD and are based on self-massage movements. They help your body relax and to recover from your training more quickly. They also reduce the risk of chronic injuries, such as tendinitis, by reducing muscle tension at their insertion points.
- Perform a DAILY protocol each day (including on your rest day), ensuring that you do it at least 3 hours before or after training. These protocols, which are based on long stretches, improve your overall mobility and flexibility over the long term by systematically focusing on the weak point configured in your profile.
Mobilization equipment (Foam Rollers, lacrosse ball, elastic bands)
We have always worked with BLACKROLL, global leaders in self-massage rollers for the quality of their products. www.blackroll.com
Other
Change the language
Go to the application settings, and choose the language from our 6 languages: English, French, Spanish, German, Portuguese and Italian.
Problem when I move into landscape mode
Does your telephone display the video in landscape mode too easily? Would you prefer it if the video didn’t display in landscape mode?
Go to the settings tab in the app and deactivate the “Landscape mode in protocols” option.
Ask for a receipt
If you subscribed on iTunes: Edit the receipt you receive each month by email with your billing address.

If you subscribed on the website or on an Android phone:
Send us an email on help@gowod.eu and we will send you a sales receipt by email.
Save my 4G
In the settings tab of the app, activate the “Save my 4G” feature. It will replace the videos with a picture of the exercise and greatly reduce your 4G consumption.