FAQ

General information

What is GOWOD?

GOWOD is an app that allows you to test and improve your mobility based on your individual needs. Created by sports and health professionals, the GOWOD app is already used by over 780,000 people including some of the best fitness athletes in the world. GOWOD is the only program designed to improve your mobility taking account of both your own level and mobility weakness, your needs and specific goals, the movements that you make during training and the available time you have.

How can GOWOD help me?

GOWOD can help you improve your well-being:

Improve your daily vitality.
Feeling of physical and mental well-being.
Reduced tension in the body.
Improved sleep onset and quality of sleep.
More comfortable movements on a day-to-day basis.

GOWOD can help you improve your sporting performance:

Improved training sensations.
Greater ability to assimilate sporting technique.
Optimisation of strength transfer.
Increased training intensity.
Reduced risk of injury.

What does the word “WOD” mean?

WOD stands for “Workout of the day”.

The GOWOD mobility test

How does the GOWOD mobility test work?

The GOWOD mobility test allows you to determine your overall mobility score, as well as your strengths and weaknesses so GOWOD can personalize your mobilization protocols.
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The GOWOD mobility test also shows you your detailed mobility score, zone by zone, specifically: shoulders, overhead (ability to extend the arms above the head), hips, posterior chain and ankles.
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Once you have created your free account on the GOWOD app, click on “TEST MY MOBILITY”. You will then be guided through 10 different tests which are accompanied by a video demonstration. The whole test only takes 12 to 15 minutes to complete.

When and how do I complete my initial GOWOD mobility test?

To ensure that the mobility test takes place in the best possible conditions, you should ideally complete your test at least 2 hours after waking up, without any prior mobilization or specific training. Avoid performing the test if you are feeling stiff.

Why is my profile can be different of my greatest weakness?

GOWOD configures your profile always making sure to prioritize your safety. Your configured profile is set up for the weakness which will most benefit from improvement rather than your greatest weakness. This is to make your workout as safe as possible and accelerate your progress. The GOWOD mobility test algorithm also takes into account the areas most commonly injured in fitness training when configuring your profile. Thanks to the GOWOD mobility test, your profile is reviewed every month following the same principle.

I made a mistake when performing my mobility test. How do I reset it?

You can reset your mobility test by clicking on your mobility score on the dashboard, then clicking on “Reset my test”. Your last mobility score will then be deleted, your previous score will reappear and the “Test my mobility” button will be functional again. You can then take the GOWOD mobility test again. Warning: This action is irreversible.
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For information, the "Test my mobility" button automatically becomes active again 30 days after your last test.

Creating and managing your GOWOD account

How do I create a GOWOD account?

Download the GOWOD app from the Appstore (if you use an iPhone), or the Google Play Store (if you use an Android phone).
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Once downloaded, open the GOWOD app. Then, to create your GOWOD account, select either:

Facebook
Google
Apple (The Apple button is only available if you use an iPhone)
“Sign in with an email”, then “create an account

How do I change the language of my GOWOD app?

To change the language of your GOWOD app, go to the GOWOD settings screen by touching the star wheel icon in the bottom right of the screen. Click on the first available “Language” option, then select your preferred language.

How do I change the email associated with my account?

To change the email address associated with your GOWOD account, simply send an email to help@gowod.eu clearly stating the email address that is currently associated with your GOWOD account and the new email address you would like to use. You will receive a confirmation email as soon as the email address associated with your GOWOD account has been changed.

How do I change my password?

To change your password, go to the Settings tab in the GOWOD app and select “Change password”, then create your new password.

I’ve forgotten my password. What should I do?

Log in to your GOWOD account, click on “Sign in with an email” then on “Lost your password?” Enter the email address of your GOWOD account without any capital letters. You will receive your new password immediately by email and you can use it directly to log in to your GOWOD account. Once you have logged in to your GOWOD account, you can change your password directly on the GOWOD app.

I haven’t received my new password. What should I do?

Please, check your Spam (junk mail). If you cannot find it, simply send an email to help@gowod.eu.

Can I use my GOWOD app for free?

Your GOWOD account lets you perform a free mobility test. This test not only scores your overall mobility but also provides a detailed, zone-by-zone analysis, highlighting both your strengths and areas for improvementin mobility. Based on these results, GOWOD will then identify your mobility profile.

You also receive free and unlimited access to all of the GOWOD exercise videos from the app’s video library (more than 250 exercises)!

To extend your GOWOD experience, you can enjoy a free 14-day trial period for your first subscription to GOWOD Premium.

However, if you are not completely satisfied with your GOWOD Premium experience, you can cancel your subscription before the end of this 14-day trial period to not be charged.

How do I manage my personal data?

To download or delete your personal data, please follow these steps:

Go to the application settings.
Select "My personal data."
Choose "Download my personal data" or "Delete my account."

Important:
You must cancel your ongoing GOWOD Premium subscription before deleting your GOWOD account.
If you encounter any difficulties during the process, please don't hesitate email us at help@gowod.eu

GOWOD Premium

What is GOWOD Premium?

GOWOD Premium gives you unlimited access to all of the personalized mobilization protocols.

These protocols will help you improve your mobility over the long term, prepare your body to workout with a better range of motion and recover more quickly. In addition, GOWOD Premium gives you access to a monthly mobility test so you can track your progress!

How to subscribe to GOWOD Premium?

Download the GOWOD app if not downloaded yet, then go to the “Settings” tab and click on “Become premium”.From here, you’ll be able to choose the subscription plan you prefer and benefit from a 14-day free trial for your first subscription.

Why has my payment failed?

A poor connection or temporary loss of internet connection can cause a payment failure. In this case, please try again later.

Payment may have failed if you have insufficient funds or payment restrictions implemented by your bank. If you think that may be the case, please contact your bank.

How can I manage my payment method?

If you subscribed using PlayStore:

Head to your PlayStore
Tap on your Profil, on the right top corner
Tap "Payments & Subscriptions
Tap "Payment methods"

From here, you'll be able to edit your payment method by adding a new one or deleting an existing one.

If you subscribed using iTunes:

Open the Settings app of your iPhone
Tap your name
Tap “Payment & Shipping”. You might be asked to sign in with your Apple ID
To add a payment method, tap “Add Payment Method”

To update a payment method, tap the payment method, then edit your information. You might need to enter the security code that's printed on your credit or debit card. If you see the inscription “Apple Pay” after the last 4 digits of the card number, go to the Wallet app to edit the card information
To remove a payment method, tap Edit, then tap the Delete button.
To change the order of your payment methods, tap Edit, then use the move order icon

Which payment method can I use for my GOWOD subscription?

If you subscribed using PlayStore, the payment methods available are:

Credit/debit card (Mastercard, Amex, Visa, Discover, JCB)
PayPal
Paysafe (Europe only)

If you subscribed using iTunes, the payment methods available are:

Apple Pay (where available)
Most credit and debit cards
Country-specific or region-specific additional methods (PayPal for example for the US)

How do I change my GOWOD Premium monthly subscription to a six month or annual subscription?

To manage your GOWOD subscription:

if you subscribed via iTunes, you can update your subscription directly from your iTunes' account
if you subscribed via PlayStore, you need first to cancel your current subscription. At the end of your current period subscribed, you'll be able to update your subscription

How do I obtain an invoice for my GOWOD Premium subscription?

If you subscribed to GOWOD Premium through iTunes or PlayStore, your subscription is billed directly by Apple or Google. To have access to it, open your iTunes or PlayStore’s subscription, and select “GOWOD”.

How do I cancel my GOWOD Premium subscription?

To unsubscribe, go to the “Settings” screen of the GOWOD app and click on “My Premium”. Then:

if you subscribed via iTunes, select GOWOD in the list of your iTunes subscriptions, then click on “Cancel subscription”
if you subscribed via PlayStore, on the right top corner, click on your account, “Payments & subscriptions”, “Subscriptions”, select GOWOD then “Cancel subscription”
if you subscribed through the GOWOD website, head to https://premium.gowod.app/, sign in using the email address used for your GOWOD Premium subscription and click on “Cancel subscription”

How can I be sure that I unsubscribed from GOWOD Premium?

You can view the status of your subscription directly on the “Settings” screen of the GOWOD app, “My Premium”.

Login problems

I can no longer access my Premium account! What should I do?

Make sure that you are logged into the GOWOD account that you used when taking out your GOWOD Premium subscription. To do that, go to the Settings screen on the GOWOD app, scroll down to the bottom of the page and check the email address registered in the “ACCOUNT MANAGEMENT” category. If you have logged in from another account, click “Logout”, then log in again using the correct login details or using the Login button (Facebook, Google or Apple) associated with your premium account.
If you are logged in to the right GOWOD account, go to the Settings screen on the GOWOD app, then click on “Restore purchases”.
If that does not work, go to the Settings screen on the GOWOD app, click on “Help” and send an email to us at help@gowod.eu outlining your problem. We will then help you.
It could be that your GOWOD Premium subscription has simply expired. To resubscribe, go to the “Settings” screen on the GOWOD app and then, click on “Become premium”.

Understanding and optimizing the use of the GOWOD features

What are the various different GOWOD mobilization protocols?

There are 4 different types of GOWOD protocols. Each type of protocol has been researched and designed to help you reach your goals, whether that is to improve your well-being, enhance your performance or speed-up your recovery.

The “PRE WOD” mobilization protocols: These protocols are adapted to your mobility profile, the movements you perform when you are training, as well as the time you have available. The “PRE WOD” protocols prepare your body for workout enabling it to move in a better range of motion. They are composed of dynamic mobilization exercises, muscle activation, short static stretches (1 minute max.) and targeted self-massage movements.
The “POST WOD” recovery protocols: These protocols are adapted to the movements you perform when you are training as well as the time you have available. They are composed exclusively of targeted self-massage movements in order to relax the muscles that have been used the most during the last training session.
The “DAILY” mobilization protocols: These protocols are tailored to your mobility profile as well as the time you have available.
The “SPECIFIC FLOWS” mobilization protocols are a subcategory of the “DAILY” protocols. They are adapted to the time you have available and allow you to specifically target a certain area of the body according to your needs and goals.

What is the best time of day to perform my GOWOD protocols?

Every type of GOWOD protocol is designed to meet each of your needs according to the specific context and time of day.

The “PRE WOD” mobilization protocols prepare your body for training. They should therefore be performed just before training. Ideally, start with a gentle overall warm-up (e.g. cross-trainer, rowing machine or bike at a relaxed pace)
The “POST WOD” recovery protocols help your body recover more quickly. Ideally, they should be performed just after training for maximum efficacy. However, you can perform your POST WOD a few hours after training.
The “DAILY” and “SPECIFIC FLOWS” mobilization protocols: Mobilization protocols tailored to your mobility profile as well as the time you have available. You can perform these protocols whenever you like, whenever you want to relax and take care of your body. Performing the “DAILY” protocol will help energize your body to get your day off to a good start. Performing it in the evening will help you fall asleep more quickly.

How often should I perform my GOWOD protocols to see real progress?

For maximum efficacy, perform a short “DAILY” protocol every day rather than 2 or 3 long protocols on weekends only.

Ideally, perform a “DAILY” protocol for 22 minutes every day and use the “PRE WOD” and “POST WOD” protocols before and after every workout.

Try it free

Scan the qr code → ↓
‍to download the GOWOD app

Frequently asked questions

General information

The GOWOD mobility test

Creating and managing your GOWOD account

GOWOD Premium

Login problems

Understanding and optimizing the use of the GOWOD features

Try it free

Scan the qr code → ↓ ‍to download the GOWOD app

Frequently asked questions

General information

The GOWOD mobility test

Creating and managing your GOWOD account

GOWOD Premium

Login problems

Understanding and optimizing the use of the GOWOD features

Scan the qr code → ↓
‍to download the GOWOD app