FAQ

"WOD" stands for “Workout of the Day.”

GOWOD can help improve your well-being by:

• Increasing daily vitality.
• Enhancing physical and mental well-being.
• Reducing tension in the body.
• Improving sleep quality and onset.
• Promoting more comfortable day-to-day movements.

GOWOD can help improve your athletic performance by:

• Enhancing training sensations.
• Facilitating better technique acquisition.
• Optimizing strength transfer.
• Allowing for increased training intensity.
• Reducing the risk of injury.

GOWOD is an app that helps you assess and improve your mobility based on your individual needs. Created by sports and health professionals, the GOWOD app is used by over 1,400,000 people, including some of the world’s top fitness athletes. It is the only program specifically designed to enhance mobility by considering the sports you  practice, your level, mobility weaknesses, specific goals, and the time you have available.

The Mobility Level indicates your performance potential provided by your mobility score taking into account the range of motion necessary for the sport you practice. For each of your sports you have a specific Mobility Level that will take into account both your mobility and the sport requirements.

You can reset your mobility test by clicking on your mobility score on the dashboard, then clicking on the “Reset my test” arrow. Your last mobility score will then be deleted, your previous score will reappear and the “Test my mobility” button will be functional again. You can then take the GOWOD mobility test again. 

Warning: This action is irreversible. 

For information, the "Test my mobility" button automatically becomes active again 30 days after your last test.

GOWOD configures your profile always making sure to prioritize your safety. Your mobility focus is set up for the weakness which will most benefit from improvement in your sport rather than your greatest weakness. This is to make your training as safe as possible and accelerate your progress. The GOWOD mobility test algorithm also takes into account the areas most commonly injured in your sports when configuring your mobility focus. 

Thanks to the GOWOD mobility test, your profile is reviewed every month following the same principle.

To ensure that the mobility test takes place in the best possible conditions, you should ideally complete your test at least 2 hours after waking up, without any prior mobilization or specific training. Avoid performing the test if you are feeling stiff.

The GOWOD mobility test determines your overall mobility score and highlights your strengths and weaknesses, allowing GOWOD to create personalized mobilization protocols. It evaluates specific areas such as shoulders, overhead, thorax, hips, posterior chain, and ankles.

To take the test, create a free account on the GOWOD app and select “TEST MY MOBILITY” on the dashboard. You'll be guided through 10 different tests with video demonstrations. The test takes about 12 to 15 minutes to complete.

Your GOWOD account allows you to test your mobility once for free.

You also receive free and unlimited access to all of the GOWOD exercise videos from the app’s video library (more than 300 exercises)!

To extend your GOWOD experience, you can enjoy a free 14-day trial period for your first subscription to GOWOD Premium.

However, if you are not completely satisfied with your GOWOD Premium experience, you can cancel your subscription before the end of this 14-day trial period to not be charged.

Please, check your Spam (junk mail). If you cannot find it, simply send an email to help@gowod.eu.

• Open the GOWOD App
• Click on “Sign in”
• Then, on “Lost your password”
• Enter the email address of your GOWOD account without any capital letters. 

You will receive your new password immediately by email and you can use it directly to sign in to your GOWOD account. 

Once you have logged in to your GOWOD account, you can change your password directly from the settings of your GOWOD app.

To change your password, follow these steps:

• Click on the profile icon
• Click on the settings icon (star wheel) in the top right of the screen
• Head to the “Account management” section and select “Change password”, then create your new password.

To change the email address associated with your GOWOD account, simply send an email to help@gowod.eu clearly stating the email address that is currently associated with your GOWOD account and the new email address you would like to use. You will receive a confirmation email as soon as the email address associated with your GOWOD account has been changed. 

To change the language of your GOWOD app, follow these steps:

• Click on the profile icon
• Click on the settings icon (star wheel) 
• Head to the “Account management” section and click on the “Language” option, then select your preferred language.

Download the GOWOD app from the Appstore (if you use an iPhone), or the Google Play Store (if you use an Android phone). 

Once downloaded, open the GOWOD app.  

Select “Create your account for free” and sign up using your email, Google, or Apple.

You can view the status of your subscription directly on the “Settings” screen of the GOWOD app. Select “My Premium”, to access the current status of your subscription. 

To unsubscribe, go to the “Profile” tab of the GOWOD app, click on the settings icon and select “My Premium”. 

Then:

• if you subscribed via iTunes, select GOWOD in the list of your iTunes subscriptions, then click on “Cancel subscription”

• if you subscribed via PlayStore, on the right top corner, click on your account, “Payments & subscriptions”, “Subscriptions”, select GOWOD then “Cancel subscription”

• if you subscribed through the GOWOD website, click on “Cancel subscription”

If you subscribed to GOWOD Premium through iTunes or PlayStore, your subscription is billed directly by Apple or Google. To have access to it, open your iTunes or PlayStore’s subscription, and select “GOWOD”.

If you subscribed to GOWOD Premium through the GOWOD website please follow these steps: 

• Head to the profile tab 
• Click on the setting button 
• Select ‘My Premium’ 

From here you should be able to download your invoices

To manage your GOWOD subscription, head to your iTunes or PlayStore account.

From here, you’ll be able to manage your GOWOD subscription.

If you subscribed through the GOWOD website, the payment methods available are:

• Credit card
• Apple Pay/ Google Pay (where available)
• Paypal (where available)
• Ideal (where available)

If you subscribed using PlayStore, the payment methods available are:

• Credit/debit card (Mastercard, Amex, Visa, Discover, JCB)
• PayPal
• Paysafe (Europe only)

If you subscribed using iTunes, the payment methods available are:

• Apple Pay (where available)
• Most credit and debit cards
• Country-specific or region-specific additional methods (PayPal for example for the US)

If you subscribed through the GOWOD website:

• Head to the GOWOD App
• Select the Profile tab
• Click on the settings icon (star wheel)
• Click on “My Premium” 
• Select “Manage my payment method”

If you subscribed using PlayStore: 

• Head to your PlayStore
• Tap on your Profile, on the right top corner
• Tap "Payments & Subscriptions"

• Tap "Payment methods"

From here, you'll be able to edit your payment method by adding a new one or deleting an existing one.

If you subscribed using iTunes:

• Open the Settings app of your iPhone
• Tap your name
• Tap “Payment & Shipping”. You might be asked to sign in with your Apple ID
• To add a payment method, tap “Add Payment Method”
  
  • To update a payment method, tap the payment method, then edit your information. You might need to enter the security code that's printed on your credit or debit card. If you see the inscription “Apple Pay” after the last 4 digits of the card number, go to the Wallet app to edit the card information
  • To remove a payment method, tap Edit, then tap the Delete button.
  • To change the order of your payment methods, tap Edit, then use the move order icon

A poor connection or temporary loss of internet connection can cause a payment failure. In this case, please try again later. 

Payment may have failed if you have insufficient funds or payment restrictions implemented by your bank. If you think that may be the case, please contact your bank.

Download the GOWOD app if not downloaded yet, then go to the “Profile” tab and click on “Become premium”.

From here, you’ll be able to choose the subscription plan you prefer and benefit from a 14-day free trial for your first subscription.

GOWOD Premium gives you unlimited access to all of the personalized mobilization protocols. 

These protocols will help you improve your mobility over the long term, prepare your body to train with a better range of motion and recover more quickly. In addition, GOWOD Premium gives you access to a monthly mobility test so you can track your progress!

1. Make sure that you are logged into the GOWOD account that you used when taking out your GOWOD Premium subscription. To do that, go to the Profile tab on the GOWOD app, then click on the settings wheel, on the top you will see the email address linked to the account. If you have logged in from another account, click “Sign out”, then log in again using the correct login details or using the Login button (Facebook, Google or Apple) associated with your premium account.
2. If you are logged in to the right GOWOD account, go to the Profile tab on the GOWOD app, then click on the settings wheel and on “restore purchases”.
3. If that does not work, go to the Settings screen on the GOWOD app, click on “Help” and send an email to us at help@gowod.eu outlining your problem. We will then help you. 
4. It could be that your GOWOD Premium subscription has simply expired. To resubscribe, go to the Profile tab on the GOWOD app and then, click on “Become premium”.

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For maximum efficacy, perform a short “Daily” protocol every day rather than 2 or 3 long protocols on weekends only.

Ideally, perform a “Daily” protocol for 22 minutes every day and use the “Activate” and “Recover” protocols before and after every training.

Every type of GOWOD protocol is designed to meet each of your needs according to the specific context and time of day. 

• The “Activate” mobilization protocols prepare your body for training. They should therefore be performed just before training. Ideally, start with a gentle overall warm-up (e.g. rowing machine, running or bike at a relaxed pace)

• The “Recover” protocols help your body recover more quickly. Ideally, they should be performed just after training for maximum efficacy. However, you can perform your “Recover” protocol a few hours after training. 

• The “Daily” personalized flows are tailored to your two main sports mobility focuses as well as the time you have available. You can perform these protocols whenever you like, whenever you want to relax and take care of your body. 

• The “Classic Flows” will help you adopt healthy and simple routines to optimize your well-being and enhance your performance.

There are 6 different types of GOWOD protocols. Each type of protocol has been researched and designed to help you reach your goals, whether that is to improve your well-being, enhance your performance or speed-up your recovery. 

• The “Activate” mobilization protocols: These protocols are adapted to the sport you practice, your mobility focus, as well as the time you have available. The “Activate” protocols prepare your body for training enabling it to move in a better range of motion. They are composed of dynamic mobilization exercises, muscle activation, short static stretches (1 minute max.) and targeted self-massage movements.

• The “Recover” protocols: These protocols are adapted to the sport you practice, as well as the time you have available. They are composed exclusively of targeted self-massage movements in order to relax the muscles that have been used the most during the last training session. 

• The “Daily” personalized flows: These protocols are tailored to your main sports mobility focuses as well as the time you have available. These protocols are designed to help you improve your mobility and flexibility over the long term.

• The “Classic Flows” are a subcategory of the “Daily” protocols. They are designed to keep you moving at any time of your day, in a way that suits your needs. 

• The “Per body zones” are a subcategory of the “Daily”, “Activate” and “Recover” protocols. These protocols are designed to allow you to choose a specific area of your body to mobilize.

• The “Personal Protocols” are a subcategory of the “Library”. This functionality allows you to create your own protocols, name them the way you want, add and organize the exercises you want directly from the library or any other protocol. You also have the opportunity to share these protocols with your friends.