GOWOD Affiliate Platform

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Frequently Asked Questions

General information

What is the GOWOD Affiliate Platform?

The GOWOD Affiliate platform is a unique platform dedicated to CrossFit Gym owners. The platform allows you to:

Access the mobility data of all your gym members who use GOWOD and have registered your gym in their app.
Enter your programming to make the personalized mobility protocol available in the GOWOD app for your members, without having to add the exercises manually.
Sell yearly GOWOD Premium access with a 10% discount and to earn commission for that (10%).
Share your platform access with your Staff.

How can I get access to the GOWOD Affiliate Platform?

To have access to the GOWOD Affiliate Platform, you need to be a CrossFit® Affiliate gym owner. You can ask for your access directly on the GOWOD website: https://www.gowod.app/crossfit-affiliates.

I own several Affiliate Gyms, should I create access for each gym?

If you have several gyms, you need to request access to the GOWOD Affiliate Platform for each gym.

The owner of your CrossFit® Affiliation will be the one to request for the GOWOD Affiliate Platform.

Is there a charge to access to the GOWOD Affiliate Platform?

Absolutely not, it’s FREE!

The Dashboard

Can I choose the Top 3?

Not for the moment, if you have any suggestions to add a Top 3, please send them to owners@gowod.eu

How can I update my number of members?

Directly on your GOWOD Affiliate Platform Dashboard, you can adjust your number of members.

Can I change the data available from my dashboard?

Not for the moment, if you have any suggestions to add statistics or data, please send them to owners@gowod.eu

Your Staff

How can I add a staff member and/or delete a staff member?

To add a staff member, please follow these steps:

Head to the “STAFF” section
Click on “+ add a staff”
Fill in the information
Create the Staff member

Your staff member will have to confirm his/her account by email to have access to the GOWOD Affiliate Platform.

How can I edit the information and the access rights of my staff members?

Head to the “STAFF” section
Click on the profile of your staff
Edit the credential or management rights
Save

My staff can’t edit the “Program” and/or add a new member to our GOWOD Affiliate Platform

Head to the “STAFF” section
Click on the profile of your staff
Edit his management rights
Save

I invited a staff member, but he/she didn’t receive any email to confirm his/her account.

Ask your staff to check the spams
Make sure to check the correct email address
Check that there is no error in the email address used

My staff already have a GOWOD account, do they use the same account to have access to the GOWOD Affiliate Platform?

If your staff members already have a GOWOD account, it is best to use this email address to access the GOWOD Affiliate Platform.

But they can create another GOWOD account if they want to use a separate one.

Can I change my email address?

How can I change my password?

The password used to access to the GOWOD Affilate Platform is the same one used for your GOWOD app.

You can change your password only from the GOWOD app:

Sign in to the app with the same logins used for the GOWOD Affiliate Platform
Head to the settings of the app
Click on “Change password”
Enter a new password and save

To sign in to your GOWOD Affiliate Platform, you’ll simply need to use the same password entered in your GOWOD app.

How can I change my profile picture?

You can change your profile picture only from the GOWOD app:

Sign in to the app with the same login used for the GOWOD Affiliate Platform
Head to the Dashboard of the GOWOD app
Click on your profile
Click on the picture to add a new one

How can I update my profile?

On the GOWOD Affiliate Platform, the only information you can update is your CrossFit Credential. For the rest, please refer directly to your GOWOD app.

Your Members

Why don’t I have any members available yet?

Your gym members need to select your CrossFit Affiliate in their Profile from the GOWOD app.

Dashboard → Profile → CrossFit gym

I don’t find one of my members, why?

There are several possibilities:

Your member doesn’t have a GOWOD account, so you can send him a link to download the GOWOD app
Your member didn’t fill your CrossFit gym in his GOWOD app.
Dashboard > Profile > CrossFit gym
Your member needs to check the “Share the data” tab from their settings.
Settings > My personal data > share your GOWOD data with your CrossFit® Affiliate
This member has not updated their GOWOD app. This prevents them from sharing their data with your affiliate.

How can I have access to my members' mobility data?

You can access your members' mobility data directly from their member card.

Members > Select a member

You can access the following information:

Mobility profile
Mobility score
Mobility time
Latest protocol
Challenge launched

How can I sell a GOWOD membership to a member?

You can select a member for a sale:

Directly from your members’ list or a member card
Click on the “Activate Premium” button > Select the member > Send a subscription link
Directly from the Sales section
Search for a member > Select the member > Send a subscription link

In the case of a sale, the 10% discount, as well as the commission for you, are applied automatically once the payment is completed.

The Program

Does the “Program” section generate workouts? How does it work?

This section is not a workout generator.

This section allows you to enter your gym program to make the mobility protocols adapted to it available in the GOWOD app for your members.
‍
Enter the workout of the day in the platform, so the members can access automatically to a personalized mobilization protocol directly from the GOWOD app, and without having to add the exercises manually.

How do I enter a workout?

To enter a workout, please follow these steps:

Head to the “Program” section
Select a day
You can modify the title of the workout if needed
Select the workout movements
Save

Can I change the title of a workout?

Sure, you can!

Please select the day for which you want to change the workout title.
Replace the default title, which is today’s date, by the title of your choice.

Warning: this title is visible by your members in the GOWOD app

I entered a movement, but can’t find it, what can I do?

It is quite possible that one of the movements you have programmed is not listed. If this is the case, replace it with a similar movement or one with the same muscle stimuli. For any request to add a movement, you can directly suggest a movement from the GOWOD Affiliate Platform or email us at owners@gowod.eu

My staff can’t edit the workouts of our “Program” section, why?

If a member of your Staff can’t edit the workouts, it means that they don’t have the right to it.

To manage its rights, please follow these steps:

Head to the “STAFF” section
Click on the profile of your staff
Edit his management rights
Save

Why don’t my members have access to the WOD through their GOWOD app? to generate their Pre and/or Post WOD protocols?

There are two possibilities:
‍
1 - They have not selected your affiliate in their profile.
GOWOD Dashboard → Profile → CrossFit Gym
‍
2 - They do not allow the sharing of their mobility data with your affiliated gym.
GOWOD Settings → My Personal Information → Share my GOWOD information with my affiliate.

The Sales

I sent a payment link to a member, but he/she didn’t receive it.

There are several parameters to check:

Ask your member to check his/her spams
Make sure there is no mistake in the email address used for his GOWOD account
Make sure your member accepted to share his data from the GOWOD app settings
Make sure he can access his/her GOWOD email address if not:

He/she needs to contact us at help@gowod.eu to change the email address
Then, you can send a new subscription link

I sold a subscription to a member, and he/she wants to cancel it, what can I do?

Your member can cancel his/her subscription directly from the GOWOD app settings.

Settings > My Premium > Cancel Subscription

Why can't I find a member when I try to sell a GOWOD subscription?There are different options:

There are several possibilities:

Your member doesn’t have a GOWOD account. He needs to create one.
Your member doesn’t mention your Affiliate in his GOWOD profile
Dashboard > Profile > CrossFit gym
Your member needs to check the“Share the data” tab from their settings.
Settings > My personal data > Share my data with my CrossFit Affiliate
This member has not updated their GOWOD app. This prevents them from sharing their data with your affiliated gym.

How long can I leave my money on my Stripe account?

Your commissions are automatically transferred to your bank account within a few days.

How do I get my money back?

You can transfer your money whenever you want to your bank account or other solution offered by Stripe.

What tax regulations apply to the commissions I earn from my GOWOD subscription sales?

The tax regulations of the country in which you are a tax resident apply. As tax laws vary by country, we recommend contacting a certified professional for any questions related to this matter.

Can I sell a subscription to someone who is not from my CrossFit Affiliate?

If you wish to sell a subscription to someone who’s not from your gym, you need to ask him to fill your Affiliate in his GOWOD profile.

Need more help? Contact the GOWOD team at owners@gowod.eu

The GOWOD Affiliate Platform

You're a CrossFit® affiliate owner? GOWOD supports you, your staff and members… more than ever.

Join now.

Get access to
the GOWOD Affiliate Platform

An innovative concept

A tailor-made solution

Perfectly adapted to your gym and business

At your service

Added value for your staff and members

Dashboard

Staff

Program

Members

Sales

Frequently Asked Questions

General information

The Dashboard

Your Staff

Your Members

The Program

The Sales

The GOWOD Affiliate Platform

You're a CrossFit® affiliate owner? GOWOD supports you, your staff and members… more than ever. Join now.

Get access to the GOWOD Affiliate Platform

An innovative concept

A tailor-made solution

Perfectly adapted to your gym and business

At your service

Added value for your staff and members

Dashboard

Staff

Program

Members

Sales

Frequently Asked Questions

General information

The Dashboard

Your Staff

Your Members

The Program

The Sales

You're a CrossFit® affiliate owner? GOWOD supports you, your staff and members… more than ever.

Join now.

Get access to
the GOWOD Affiliate Platform