The company GOWOD, (hereinafter referred as « the Company »), a French « Société par actions simplifiée » with a share capital of 1 000 €, having its registered office at 1025 Rue Henri Becquerel, Bat 22, 34000 MONTPELLIER, registered with the Trade and Commercial Register of MONTPELLIER under number 898885165, represented by Mr. Thibaud SALINE, President.
Individual VAT number: FR23898885165
Contacts :
Address: 1025 avenue Henri Becquerel, Bat 22, 34000 MONTPELLIER
Email : contact@gowod.app
Phone : +33984414915
The present general terms and conditions (hereinafter referred as « GTC ») apply without any restriction or reserve to Users for all acces and all free or against payment use of the Application « GOWOD » published by the Company and services offered by it.
The Users, as defined below, have to take notice of the present before any installation, registration and use of the Application.
The User acknowledges having read the present GTC and accepted them by ticking the box provided for before its registration. .
The following terms used in these Terms of Use shall have the meanings set out below:
« Subscription » refers to one of the paid subscriptions offered by the Company, allowing Users to access all the features of the Application. The terms and conditions of each subscription are detailed at the following address: https://premium.gowod.app/
« Application » means the software Application « GOWOD » published and provided by the Company and made available by Apple AppStore, Google Play and Androïd Marketplace.
« Content » means, notably : the Application’s structure, the editorial content, the drawings, illustrations, pictures, photographies, graphic charters, brands, logos, acronym, corporate name, audiovisual work, multi-media work, visual contents, audio and sound contents, as well as any content present within the Application and/or any other element if the Application.
« User » means a natural person, adult or minor, having downloaded the Application.
In any case, the use of the Application by minors shall happen under their parents or legal guardians’ responsibility. Unless otherwise provided by laws or regulations, the Company shall not be responsible for any use of the Application by minors without their parents or legal guardians’ consent.
3.1. Purpose of the Application
The Application provides to the User a digital service allowing the access to quality videos concerning stretching, self-massages as well as mobilization movements to improve the movements’ range of motion.
The access to the mobility test each month, the personnal exercises as well as progress statistics are included in the fee-based offer.
In order to make optimum use of the services provided through the Application – such as mobilization protocols (“protocoles de mobilisation”) and self-massages – some equipments could be required (notably balls, self-massages rolls, elastic bands, weightlifting barbells…). The Company’s services do not include the supply of such equipments and the User shall have to get them by itself.
Several services could be offered to the User, notably:
This list is non-exhaustive.
3.2. Application’s downloading process
The Application is accessible for free to Users having a mobile phone or a compatible mobile terminal and access to the Internet, unless for some functionalities only accessible to Users who have subscribed to a fee-based Subscription and which are detailed in article 5.1 of the present.
All costs, whatever they are, reative to the access to the Application are exlusively at the expense of the User, solely responsible for the proper functionning of its computer equipments as well as its access to the Internet.
The Application could be downloaded from the platforms « Apple Store », « Google Play Store » and « Androïd Marketplace ».
3.3. Application’s availability and updates
The Company makes its best efforts to allow the User to have acces to the Application on a 24 hour/ 7 day basis, unless in case of force majeure and subject to the following.
The Company shall have the right, notably, at any time, without engaging its responsibility to:
The Company is realeased from any responsibility in case of impossibility to access the Application in case of force majeure event, withing the meaning of article 1218 of the French Civil Code, or caused by circumstances beyond its control (notably issues on the User’s equipments, technical hazards, disturbances on the Internet network…).
There shall be no obligation to inform the User before performance of maintenance work.
The User acknowledges that the Company’s obligation relative to the availability of the Application is only an obligation of means.
The Application can be automatically updated to add, remove or modify the functionalities and services provided by the Application. The Company keeps the right to modify the Application’s functionalities, at any time, without any prior notice to the User.
By accepting the present GTC, the User of the Application understands and acknowledges that the Company is not a medical structure and does not deliver medical nor sport advice. Thus, it is the responsibility of the User to consult a health professional before any use of the Application.
The use of the Application requires, in any case, a general good health condition. Wether the User would have past medical history or not, the Company advises the User to seek doctor’s advices before using the Application. This precaution is particularly required, notably, if the User is a pregnant woman or a nursing mother or if the User is concerned by one or more of the following troubles, illnesses, diseases, operations : cardiovascular disease, respiratory disease, spinal and/or articular problems, neuromuscular diseases, surgical operations…
In the case where the User would have any doubt concerning its health condition before or during the use of the Application (i.e shortness of breath, aches, nausea, vertigo), it is advised to the User to immediately consult a doctor. In this case, the Company advises to immediately stop the use of the Application.
The services, information, mobility tests, mobilization exercises, self-massages exercises, stretching exercises as well as mobilization protocols provided by the Application shall never be interpreted as an advice, medical advice or medical diagnostic. Those services, information and tests shall never be a substitute for medical consultations, medical treatments or qualified professional’s advices.
5.1. Registration on the Application
Access to the services of the Application requires the User to create an account. Registration is free of charge.
Registration allows the User to access certain features of the Application, namely: the first mobility test and the entire exercise video library.
Users wishing to access additional features, such as recurring mobility tests (every 30 days), access to all “Activate,” “Recover,” and “Daily” mobility protocols, viewing their progress, and total mobility time, may subscribe to a paid Subscription as specified in Article 6 of these Terms of Use.
Registration can also be done through the User's personal GOOGLE or FACEBOOK account.
5.2. Usernames and password
The User must create its username and password when registering on the Application. The User is responsible for the confidentiality of its password and information concerning its User account. It undertakes to make a strictly personal use and not to share this connection information and, in so doing, the access and use of the Application, with a third party.
The access codes provided by email to the User or created by the User are personal, confidential and non-transferable. The use of identification elements consisting of the combination of the username and password assigned to the User is placed under the sole responsibility of the latter.
These username and password can only be changed at the request of the User or at the initiative of the Company, subject to prior notice to the User.
It must inform the Company without delay if it finds a security breach related notably to the voluntary communication or misappropriation of its username and / or password, so that the Company can immediately take any appropriate measure to remedy this security breach issue.
In case of loss or misuse of a username and / or password, the User will notify the Company as soon as possible. The Company will send the User a new password, by email, to the address provided by the latter.
5.3. Connection
The User acknowledges and accepts that he can only connect to its User account from one mobile device at a time. In case of connections with the same username on several terminals simultaneously, the User will receive a warning by e-mail. If the transaction is repeated by the User, the Company may suspend the Subscription under the conditions of article 9.2.3 hereof.
5.4. Unsubscription
The User may delete their account and personal data at any time by accessing the “My Personal Data” section from the Application.
The deletion of personal data becomes effective once the Company has processed the User’s request.
The User acknowledges that this deletion process results in the removal of all their data from the Application, except for data that must be retained due to legal retention obligations or for evidentiary purposes.
The User may, however, create a new account at any time by restarting the Application registration process.
6.1. Company Offers
In order to benefit from all the features of the Application as described in Article 5.1 hereof, the Company offers various Subscription plans to Users. The prices and terms of these offers are detailed on the Company’s website at the following address: https://premium.gowod.app/.
The Company reserves the right to remove and/or modify the terms and conditions of the Subscriptions as it deems necessary to adapt to market conditions. Any such modification shall apply only to new contracts and shall not affect existing contracts.“double click.” The “double click” constitutes an electronic signature with the same legal value between the User and the professional as a handwritten signature.
The User is solely responsible for the choice and subscription to a plan offered by the Company. Confirmation of the Subscription constitutes the User’s final acceptance of the prices and characteristics of said Subscription.
6.3. Free trial period
Subscription by the User may begin with a free trial, to allow new Users to try the Application. This trial is limited in time, as specified when subscribing to a Subscription, and is valid only once and for each User.
The Company keeps the right to refuse or revoke a free trial in the event of abuse by the User, and in particular if a User has already benefited from a free trial. The Company may use information such as the device identifier, the payment method used, or an account email address used with a pre-existing or recent Subscription to determine eligibility for a free trial.
Certain promotional offers provided by the Company may also exclude cumulation with a free trial.
Subscription fees will be billed at the end of the free trial via the payment method provided by the User. However, in the event of termination of the Subscription by the User before the end of the free trial period, no fee will be charged. The end date of the free trial period is announced to the User when subscribing to its Subscription and accessible at any time on its account.
6.4. Proof of Subscription
The computerized records kept in the Company's computer systems under reasonable security conditions will be considered as proof of communications, subscriptions and payments between the parties.
It is expressly agreed that, unless proved otherwise, the data recorded in the Company's computer system constitutes proof of all transactions concluded with the User.
The provisions of this article are applicable only for Users having subscribed a based-fee Subscription.
7.1. Rates
Subscriptions are provided by the Company at the current rates as indicated on the Application, or on the website https://www.gowod.app.
Rates are payable in euros, therefore, exchange fees may be applied by the User's bank in case of payment of the Subscription in foreign currency.
These rates are firm and non-revisable during their period of validity, as indicated on the Application; the Company keeps the right, outside this period of validity, to modify the prices.
In case of changes to the tariff conditions of the paid subscriptions, the new tariff conditions will be communicated to the User within a minimum period of 30 days before the tacit renewal of its Subscription.
If the User does not accept the announced tariff modification, he is free to cancel its Subscription in the conditions of article 9.2.1 of the present GTC.
The Company keeps the right to offer and / or withdraw at any time from its website and its Application promotional offers and discount codes.
An invoice is established by the Company at the request of the User by email to the address contact@gowod.app. It is provided to the User when confirming its subscription to a Subscription.
7.2. Payment
Application Subscription fees are charged, depending on the type of Subscription chosen, either:
By providing its payment information, the User expressly authorizes the Company to charge the price of the Subscription until the end of the Subscription.
7.3. Late payment
In the event of late payment of the sums due by the User beyond the prescribed deadlines, late penalties calculated at the legal rate, will automatically and by right be dued to the Company, without any formality or prior notice, without prejudice to any other action that the Company would be entitled to bring against the User for this late payment.
Late payment will result in the immediate payment of all amounts owed by the User, without prejudice to any other action that the Company would be entitled to bring against the User in this respect. The Company further keeps the right to suspend or terminate any Subscription under the terms of Article 9.2.3 of the present.
7.4. Sanction in case of late payment
In case of late payment of the User, and after formal notice sending by registered letter with acknowledgment of receipt by the Company and remained ineffective for eight (8) days from receipt, the Company shall have the right, at its choice:
8.1. Deadlines and terms of withdrawal
For distance contracts, the Company informs the User that when he is a consumer within the meaning of the applicable regulations, and in accordance with the regulations in force for service contracts, it may withdraw without cause within fourteen (14) days from the conclusion of the contract.
To exercise its right of withdrawal, the User must notify the Company of its decision to withdraw from the contract by means of an unambiguous declaration (for example, letter sent by post, fax or e-mail). The User may use the withdrawal form attached to this document but it is not mandatory. If the User exercises its right of withdrawal by e-mail, the Company shall immediately send him an acknowledgment of receipt of the withdrawal on a durable medium.
To respect the withdrawal period, it is sufficient that the User transmits its communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period. This right of withdrawal is exercised without penalty.
8.2. Repayments delay
In the event of withdrawal by the User, the Company shall refund all payments received from the User, without undue delay, and in any event, no later than fourteen (14) days from the date on which the Company is informed of the decision of withdrawal by the User.
8.3. Waiver of the right of withdrawal
In accordance with Article L. 221-25 of the French Consumer Code, performance of services may begin during the withdrawal period at the User’s request. Thus, the Company shall have to collect its specific request on paper or in a durable medium.
The User who has exercised its right of withdrawal of a service contract whose execution has begun, at its express request and before the end of the withdrawal period, pays the professional an amount corresponding to the service provided until the end of the withdrawal period notification of its decision to retract; this amount is proportionate to the total price of the Subscription subscribed.
8.4. No withdrawal right situation
In accordance with Article L. 221-28 of the French Consumer Code, the Company informs the User that it will not be able to exercise its right of withdrawal, particularly for contracts for the supply of digital content that is not provided on a physical medium, whose execution has begun after the express prior consent of the consumer and express waiver of its right of withdrawal.
9.1. Duration
Subscriptions can be subscribed for a fixed or an indefinite period.
Subscriptions of indefinite duration last as long as they have not been terminated by the User or by the Company under the conditions of article 9.2 hereof.
Fixed-term Subscriptions are tacitly renewable for successive periods, each of the same duration as the initial period mentioned when subscribing the Subscription.
9.2. Subscription Cancellation
9.2.1. Cancellation of a Fixed-Term Subscription by the UserFor fixed-term Subscriptions, the User may cancel their Subscription before the contractual end date by sending a request to the Company by email at the following address: contact@gowod.app or by accessing the “My Premium” page from the Application.
Cancellation shall take effect at the end of the contractual term of the Subscription. The services included in the Subscription remain accessible until that date. No refund shall be granted in the event of cancellation during a billing period. Any billing period started is due in full.9.2.2. Cancellation of an Open-Ended Subscription by the User“My Premium” page from the Application.
Cancellation shall take effect at the end of the current billing period. The services included in the Subscription remain accessible until that date.
For paid Subscriptions, no refund shall be granted in the event of cancellation during a billing period. Any billing period started is due in full.
9.2.3. Cancellation of a Subscription by the Company
The Company reserves the right to cancel a User’s Subscription in the event of a breach by the User of their obligations under Articles 5, 6, 7, 10, and 12 of these Terms of Use, after sending a formal notice by registered letter with acknowledgment of receipt, which remains without effect for eight (8) calendar days following receipt.
Cancellation results in the termination of the Subscription and access to the Application and associated Content. In the event of Subscription cancellation, all amounts paid by the User shall remain definitively acquired by the Company.
10.1. User’s obligations
The User commits itself, in return for the access to the Application and the free of charge or against payment use, to respect its obligations hereunder, and, if applicable, the terms of the Subscription to which it has subscribed.
The User is authorized to download the Application for its own needs, for a strictly personal and non-commercial use, not for direct or indirect profit. In addition, the User must make fair use of the Application and expressly commits itself:
The Company keeps the right to suspend or terminate the Subscription of any User who does not respect these obligations under the conditions of article 9.2.3 hereof.
The User has a limited, non-exclusive and non-transferable right to access the Application. With the exception of the foregoing, no right or title is conferred to the User on the Application or on its Content.
10.2. Company’s obligations
The Company undertakes to provide the User with access to its Application in accordance with the terms and conditions set out in these GTC and, where applicable, according to the characteristics of the Subscription to which it has subscribed.
The Company further undertakes to use all the means at its disposal to secure the access and use of the Application, and the personal data of the User.
11.1. Use of the Application
The responsibility of the Company cannot be sought by the User, in particular in case of:
The terminal used by the User to access the Application is used under its sole responsibility.
11.2. Application’s Content
The Company is not considered liable in case of:
11.3. General limit of liability
The Company shall act with all due diligence and provide all necessary care for the proper performance of its obligations. It may exonerate itself from all or part of its responsibility by proving that the non-performance or the bad performance of its obligations is attributable either to the User, to an unforeseeable and insurmountable fact, to a third party, or to a case of force majeure.
The Company is the exclusive owner, or is licensed to exploit all intellectual property rights relating to the Content of the Application and all the computer elements that could be used to operate the Application and more generally all elements reproduced or used on the Application (hereinafter referred to as "Works").
Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of the Works including computer applications, without the prior written consent of the Company, are strictly prohibited. The fact that the Company does not initiate proceedings upon becoming aware of these unauthorized uses does not constitute acceptance of such uses and waiver of prosecution.
Furthermore, the User expressly undertakes that the use of the Application does not in any way affect the rights of the Company, and in particular that such use does not constitute an act of counterfeiting, unfair competition or parasitism against the Content of the Application.
In addition, by accepting these GTC, the User understands and acknowledges that the right of use of the Application granted to him - whether through a free or paid Subscription - is neither transferable nor assignable for whatever reasons. This right of use is granted to the User only for its own needs in the context of the use of the Application, to the exclusion of any other purpose.
Finally, it is strictly forbidden for the User to access and / or use the source code of the Application and / or the software components of the Application.
In the context of using the Application, the Company processes personal data of the User or the Partner. Provisions regarding the processing of this personal data are included in the annex to this document, in the Privacy Policy document, accessible from all pages of the Application and on the Company's website at the following address: https://www.gowod.app/privacy-policy.
It is specified here that the Company will be required to share certain personal data of Users, members of a gym, or clients of a sports coach (including their name, surname, and sports performance data) with the Company's Partner (the operator of the mentioned gym or the coach). This sharing will occur as soon as the said Partner uses the Company's Application. The User is informed that they can withdraw their consent to this sharing at any time in the Application settings.
The User is advised to read carefully the GTC which are accessible by hypertext link on the Application registration page and on the Company's website.
These GTC are subject to changes at any time without notice. Any changes made to the GTC shall be brought to the attention of Users by simply publishing them on the website.
The present GTC are subject to French law. They are initially written in French and translated hereto in English. In the event that they would be translated into one or more foreign languages, only the French text will prevail in case of dispute.
In the event of any litigation, any claim should be adressed to the Company by registered letter with acknowledgment of receipt or by email at the follow in address : contact@gowod.app
In the event where the claim would would failed within 30 days, the User is informed that it might use a conventional mediation, or any other alternative dispute resolution method (conciliation for example) in case of dispute.
To this end, the User shall refer to the following Mediator:
Service de médiation MEDICYS
73 Boulevard de Clichy
75009 PARIS
France
https.//app.medicys.fr
In particular, the dispute cannot be examined by the mediator if:
In case of failure of alternative dispute resolution method, all disputes relative to these GTC regarding their validity, interpretation, enforcement, termination, consequences and their followings shall be submitted to French competent courts.
Any clarification relative to the application of these GTCs, any request for information or claim relative to the Application’s operation and to the commitment of the User must be addressed to the customer service:
- By email to the address : contact@gowod.app
- By mail to the address :
GOWOD
1025 Rue Henri Becquerel, Bat 22
34000 MONTPELLIER
France
